PLEASE READ OUR RETURN POLICY CAREFULLY
On all Alka Blu orders, we require that the customer contact us within at least ten (10) days of receipt of product(s) through a Return Request Form in order to qualify for a return or exchange. If qualified, the customer will receive a Return Authorization Number (RAN) via email.
Alka Blo does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Alka Blu and adequately packed before shipment.
Alka Blu does assume the responsibility for the quality of our goods upon arrival to the customer. Alka does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a return or exchange. All Alka Blu shipments are professionally packaged and each product is sealed. The seal cannot be broken in order for a product to qualify for a return or exchange. Alka Blu reserves the right to refuse return or exchange on questionable returns and does not offer return or exchange. on opened packages.
In order to quality for an exchange or store credit, Alka Blu requires a return of the original packaging. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Alka Blu also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Alka Blu will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
If you have any concerns and/or questions please call us at: +1 (310) 362-8205
